CZ Scorpion USA Gun Shop – FAQ
Welcome to CZ Scorpion USA Gun Shop’s FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact us directly.
General Questions
1. What products do you offer?
We specialize in CZ Scorpion firearms and related accessories. Our inventory includes the CZ Scorpion EVO 3, parts, upgrades, magazines, and other gear tailored to enhance your shooting experience.
2. Do you offer online purchasing?
Yes, you can browse and purchase products directly from our website. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout.
3. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
Ordering & Payment
4. What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. Please ensure that the billing address matches the address associated with your payment method.
5. Can I modify or cancel my order after it’s been placed?
Once an order is placed, it is processed quickly to ensure timely shipping. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing or has been shipped.
6. How can I track my order?
After your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment via the carrier’s website.
Shipping & Delivery
7. What are your shipping options?
We offer standard and expedited shipping options. Shipping costs are calculated based on the weight of your order and your location. You can view shipping options and costs during the checkout process.
8. How long will it take for my order to arrive?
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping may arrive within 2-3 business days. Please note that processing times may affect delivery estimates.
9. What should I do if my order arrives damaged or is incorrect?
If your order arrives damaged or incorrect, please contact us immediately. We will work with you to resolve the issue and ensure that you receive the correct products or a replacement as quickly as possible.
Returns & Exchanges
10. What is your return policy?
We accept returns for unused and unopened items within 30 days of receipt. To initiate a return, please contact our customer service team for instructions. Please note that shipping costs are non-refundable, and you may be responsible for return shipping fees.
11. Can I exchange an item?
Yes, exchanges are possible for items that are unused and unopened. Contact us to arrange an exchange and to receive further instructions.
Legal & Compliance
12. Do I need a background check to purchase a firearm?
Yes, federal law requires a background check for all firearm purchases from licensed dealers. We will coordinate with a licensed firearms dealer to complete the necessary background check as part of the purchasing process.
13. Are there any restrictions on purchasing firearms or accessories?
Firearms and accessories may be subject to local, state, and federal regulations. Please ensure you are in compliance with all relevant laws and regulations in your area before making a purchase.
Contact Us
14. How can I contact customer service?
You can reach our customer service team via email at [email protected] or by phone . Our office hours are Monday through Friday, 9 AM to 5 PM EST.
15. Where are you located?
Our headquarters are located at 123 Main Street, Anytown, USA. However, we operate primarily online and do not have a physical storefront for in-person shopping.
If you have any other questions or need further assistance, don’t hesitate to reach out. Thank you for choosing CZ Scorpion USA Gun Shop!